Frequently Asked Questions (FAQ) – SFKart.in

Welcome to SFKart.in! Below are some of the most commonly asked questions to help you with your shopping experience.

Ordering & Payments

Q: How do I place an order on SFKart.in?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. Enter your details and complete the payment to confirm your order.

Q: What payment methods do you accept?
A: We accept online payments via debit/credit cards, UPI, net banking, and wallets. Cash on Delivery (COD) is available for select locations.

Q: Can I modify or cancel my order after placing it?

A: Orders can be modified or canceled before they are shipped. Please contact us at sfkart4@gmail.com as soon as possible.

 Shipping & Delivery

Q: How long does it take to deliver my order?

A: Delivery time varies by location:

Metro Cities: 3-5 business days

Other Cities & Towns: 5-7 business days

Remote Locations: 7-10 business days

Q: How can I track my order?

A: Once your order is shipped, you’ll receive an email/SMS with tracking details. You can also track your order on our website.

Q: Do you offer free shipping?

A: Yes, we offer free shipping on orders above ₹999. For orders below ₹999, standard shipping charges apply.

 Returns & Refunds

Q: What is your return policy?

A: We accept returns within 5 days of delivery if the product is defective, damaged, or incorrect. The product must be unused and in its original packaging.

Q: How do I request a return or refund?

A: Email us at sfkart4@gmail.com with your order details with unboxing video and images (if applicable). Our team will guide you through the process.

Q: How long does it take to receive a refund?

A: Refunds are processed within 5-7 business days after the returned item is received and inspected.

Account & Support

Q: Do I need an account to shop on SFKart.in?
A: No, you can shop as a guest. However, creating an account allows you to track orders and access special offers.

Q: How do I contact customer support?
A: You can reach us at sfkart4@gmail.com for any queries. Our support team is available Monday – Saturday, 10:00 AM – 7:00 PM.

Q: Are my personal details safe on SFKart.in?
A: Yes, we use secure encryption to protect your data. We do not share your information with third parties.

If you have any other questions, feel free to contact us. Happy shopping at SFKart.in!